Important Questions to Ask an Auto Repair Shop

Does your vehicle need professional auto repair? Depending on where you live, you will likely find a number of repair services that may meet your needs. The problem is, not all of them will have your best interest in mind.

You may find companies specializing in auto repair that are going to take advantage of you. If you want to avoid these companies, we at GarageChief advise you to ask the following questions when you start looking for auto repair services:

Q 1

How Long Have You Been in Business?

Where to check?
  • Better Business Bureau ( for accreditation and complaints
  • Local consumer protection agency (find them on for complaints
  • National Institute for Automotive Service Excellence ( for mechanic’s certificate

One of the first questions you should be asking any repair shop is how long they have been in business. Your goal is to choose a shop or a brand that has been around for a while, preferably for decades. You can be sure, if they have been around for that long that they have some pretty happy and loyal customers who not only use their services, but who tell others about their services.

Though you might be able to get your car fixed at a shop that has only been around for a short time, you also probably don’t want to take the chance that a problem will occur that they cannot fix.

Q 2

Are You Able to Repair My Vehicle?

This may seem like a dumb question to ask at an auto repair shop, but the truth is, some auto repair shops can only fix certain vehicles. If your car or truck is old, or considered a classic, newer shops may not be able to effectively fix the problems your car has (for example, an OBD2 standard – allowing comprehensive car diagnostic – has been obligatory only since 1996).

On top of that, if you have a high-end foreign or import car, you will need to make sure the repair shop in question has the tools and experience to fix them. You definitely won’t want to drop your special car off at the quickie repair chain on the corner for a major repair. Instead, look for repair shops that are experts in the make and model of your vehicle.

Q 3

What Type of Warranty Can You Offer?

warranty guarantee auto repair shopFinally, you will need to find out what type of warranty or guarantee you can expect from the repair shop in question. You should always expect some type of guarantee on the work that is done on your car and, on top of that, you should expect a warranty on the parts.

If the shop you are talking to doesn’t offer those things, it will be in your best interest to find another. This is important because nothing is set in stone and if a part fails or if the work isn’t done correctly, you may end up paying a lot of money for nothing if you don’t get a warranty.

As you can see, going to the first repair shop you find will probably not be in your best interest. Not only should you spend a bit of time researching your options, when it comes to choosing a shop for auto repair, you need to make sure you are asking the right questions, too. In this case, a little bit of time could save you a lot of money and frustration.


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  1. My wife and I just moved to a new town and need an auto repair shop to start visiting but we aren’t sure where to start. I like that you suggest asking about the warranty for the services and parts. Knowing I could return and get my car fixed again for free if something didn’t work would make me feel much better about my choice. Thanks for sharing!

  2. I like that you mention that it’s important to find out if an auto shop can fix your car, just in case it happens to be a classic or foreign car. That’s something that I didn’t even think about, but it can help narrow the search when it comes to finding the right auto shop. You want to make sure that they can fix your car in a timely manner while being honest with you about their services.

  3. Thanks for sharing your article about auto repair shops. I liked your idea that you should always expect some type of guarantee on the work that is done on your car and, on top of that, you should expect a warranty on the parts. Whenever I have an issue with my car, I always want to make sure that auto shops provide a warranty with the parts I bought from them. This gives me the confidence that my money will not be wasted if the issue is with the parts itself.

  4. As a mechanic, I think the last two questions are incredibly important for consumers.
    coming up through the years of my apprenticeship and early journeyman part of my career, I worked at more shops than I care to admit that took in a care that they had NO idea how to fix it (typically some of the more obscure European import vehicles). A lot of shops are desperate for jobs, and would rather take on any work and “figure it out” than they would risk having no one in that day.

    Warranty is hugely important too. As a shop owner, I find it not only helps out the customer, but it helps the shop owner avoid headache from a quality and customer service standpoint. I don’t see why anyone would NOT want to have a warranty offered. If you screwed up when fixing it, do it again and fix it right.

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